Enhance Communications With Welcome home Lite & WElcome home complete
Communicate directly with your guests via email, text message, and directly through the Guest Extranet
Set up messages to be sent to all your guests for reoccurring events, or specific messages for specific events or guests.
While we are sure you will tailor this functionality to your company’s needs, here are a few examples of how you can use Welcome Home:
- Schedule a message 2 days after check-out thanking your guests for staying with you,
- Send a reminder that their second payment is due
- Send an emergency message regarding details of a hurricane evacuation
- Send a message letting your guests know their rental property is clean and ready for check-in
Imagine how much time you can save by being able to communicate with all your guests at one time!
We are so excited about this product that we have included a Welcome Home Lite version in the VRM system that will show you the power Welcome Home can have. It's easy to upgrade to the full version to begin leveraging its full power.
| FEATURES | WH LITE | WH COMPLETE |
|---|---|---|
| Auto Event Email Messages: Messages that send automatically based on reservation events such as Check in/Check out, reservation created, payment is made, or reservation is canceled. As well as reminding guest when rental agreement hasn’t been signed, or travel insurance hasn’t been paid. |
✓ |
✓ |
| Manual Email Messages: Messages created and sent on the fly for out of the ordinary happenings. |
✓ |
✓ |
| Auto Event Text Messages: Messages that send automatically based on reservation events such as Check in/Check out, reservation created, payment is made, or reservation is canceled. As well as reminding guest when rental agreement hasn’t been signed, or travel insurance hasn’t been paid. |
x |
✓ |
| Manual Text Messages: Messages created and sent on the fly for out of the ordinary happenings. |
x |
✓ |
| Auto Email guest that property is ready for occupancy |
✓ |
✓ |
| Auto Text guest that property is ready for occupancy |
x |
✓ |
| Multiple Message Types: Emergency, Administrative, Financial, Marketing |
✓ |
✓ |
Integration with Guest Extranet for a Mobile Friendly way that guests can know what's going on:
|
x |
✓ |
Watch 5 Ways Welcome Home Complete Will Level Up Your Guest Experience
Communication is essential when it comes to guest satisfaction and interaction. Explore multiple ways you, as the professional vacation rental manager, can effectively and efficiently communicate with your guests and save time and money.